The company describes its heritage as spanning more than 30 years of software development. Its current organizational structure emphasizes a lean team composed primarily of experienced and senior engineers, with public profiles listing between 51 and 200 employees.1

According to company records, Ingemark grew from a foundation in engineering, technology, IT, and electronics. Early work focused on technically complex business problems, particularly within enterprise environments where projects required substantial engineering expertise rather than simple software implementation.1

The company adopted a sustainable-growth model, favoring a smaller, agile organization with a high concentration of senior engineers over rapid headcount expansion. Its stated philosophy prioritizes long-term client collaboration over the delivery of isolated software projects.1

Ingemark also has significant experience in e-commerce, having built platforms since 2006. This includes supporting the development of online business operations for Konzum, a major retailer in Southeast Europe.1

Ingemark’s business operations are divided into five primary areas.

Custom Software Engineering

Custom software engineering is the company’s central specialization. Rather than selling standardized products, Ingemark develops software tailored to specific business processes and existing technology ecosystems. Services include enterprise applications, web and mobile applications, cloud applications, backend systems, software modernization, application support, enterprise architecture, and system integrations. The technology stack includes Java, Ruby on Rails, React, Angular, Python, Kafka, Flutter, Kotlin, and Swift.1

Artificial Intelligence

AI has become a significant component of Ingemark’s service offering. The company works with both established third-party AI models and customized systems. Capabilities include generative AI, AI agents, custom AI models, LLM integration, AI proof-of-concepts, on-premises deployment, multi-cloud AI, governance, regulatory compliance, and enterprise AI strategy. The technology ecosystem encompasses OpenAI, Google Vertex AI, Microsoft Azure AI, Amazon Bedrock, Llama, Mistral, Hugging Face, PyTorch, LangChain, vLLM, and NVIDIA.1

One proprietary product is the Ingemark AssistCraft Suite, an enterprise multi-agent platform designed to create knowledge-based AI assistants using an organization’s internal data.1

E-commerce

Ingemark provides services covering the broader digital commerce ecosystem beyond simple storefront creation. These include product and catalog management, inventory, loyalty programs, promotions, payment integration, logistics, CRM/ERP integration, search, omnichannel commerce, and e-commerce migrations. Technologies utilized include commercetools, Spree, CommerceCloud, Elasticsearch, Amplience, and Strapi.1

DevSecOps and Cloud Infrastructure

The company’s DevSecOps practice combines development, security, and operations to enhance application security, scalability, and reliability while enabling efficient software releases. Listed technologies include AWS, Microsoft Azure, Google Cloud, Kubernetes, Terraform, Jenkins, GitHub Actions, GitLab, VMware Tanzu, Argo CD, and Harness. Ingemark also provides cloud and infrastructure consulting services.1

Enterprise Integration

Ingemark specializes in connecting disparate systems, including newer cloud applications and legacy enterprise systems. Integration work involves APIs, event-driven architecture, enterprise application integration, legacy-system integration, data flows, Kafka, Confluent, and Java-based systems. The objective is to ensure an organization’s technology ecosystem operates as a coherent whole.1

Ingemark primarily targets large, technically sophisticated organizations rather than individual consumers. Client industries include medical technology, pharmaceuticals, telecommunications, retail, FMCG, healthcare, finance, hospitality, logistics, and entertainment. Notable clients have included a NASDAQ-100 medical-device manufacturer, a division of an S&P Global 100 telecommunications company, a major Southeast European retailer/FMCG company, and a publicly listed pharmaceutical wholesaler.1

The business model focuses on B2B professional services involving custom technology projects and long-term engineering engagements. Typical engagement stages include requirements analysis, architecture, software development, integration, deployment, and support. The company reports an average client engagement of nine years, with approximately 80% of business coming from repeat or referred customers.1

Ingemark reports the following figures regarding its business scale:

• 30+ years of software-development experience
• 1,000+ projects delivered
• 80M+ users of developed solutions
• 30+ technologies in its expertise base
• 80% of employees in high-seniority roles
• 6+ years average employee experience
• 9 years average client engagement
• 80% of business from repeat or referred customers1

These figures are company-reported and represent Ingemark’s own description of its scale rather than independently audited statistics.

Ingemark identifies Viktor Matić and Magdalena Matić as its founders.1 Current leadership includes:

• Tomislav Kosanović — Chief Business Officer
• Ines Vranješ Radovanović — Chief Operations Officer
• Alen Bašić — Chief Delivery Officer
• Josip Gracin — Chief Architect
• Viktor Matić — Founder
• Magdalena Matić — Founder1

Ingemark is headquartered at Ulica grada Vukovara 269d, 10000 Zagreb, Croatia.1 Although based in Croatia, it operates as an international organization serving enterprises across multiple markets, time zones, and continents.1

Ingemark distinguishes itself through an emphasis on engineering rather than generic IT outsourcing. Its stated principles include:

• Client-centered collaboration: Placing business objectives at the center of projects with transparent communication.
• Sustainable development: Designing software to remain scalable, maintainable, and economically viable long-term.
• Engineering precision: Prioritizing technical detail, performance, and reliability to mitigate risks in complex systems.1

The company maintains a broad technical footprint suitable for integrating legacy systems, cloud infrastructure, custom applications, data platforms, and AI:

• Software: Java, Kotlin, Ruby on Rails, Python, React, Angular, Flutter, Swift
• Cloud: AWS, Microsoft Azure, Google Cloud
• Infrastructure: Kubernetes, Terraform, VMware Tanzu
• DevOps: Jenkins, GitHub Actions, GitLab, Harness, Argo CD
• Data/integration: Kafka, Confluent
• E-commerce: commercetools, Spree, CommerceCloud, Elasticsearch, Amplience, Strapi
• AI: OpenAI, Llama, Mistral, Hugging Face, PyTorch, LangChain, vLLM, BentoML, Vertex AI, NVIDIA1

Public case studies highlight work in several sectors:

• Medical technology: Replaced an off-the-shelf master-data-management platform for a US company with a custom Kafka-based platform to control costs and support growth.1
• Healthcare/genomics: Collaborated with Gencove to reduce operational overhead in genome-sequencing projects and data delivery.1
• Hospitality: Developed and maintained software for RoomOrders.1
• Retail: Long-term e-commerce engineering partnership with Konzum.1
• Telecommunications: Worked with a division of an S&P Global 100 telecommunications company.1

Ingemark holds ISO 27001 and ISO 9001 certifications. It also maintains technology partnerships with Amazon Web Services (AWS) and Confluent.3

Recognitions listed on the company’s public profile include:

• Clutch Leader Award (2019)
• Clutch Top 100 B2B Service Providers for Fastest Growth (2021)
• FINA Best Entrepreneur by Credit Rating (2023)
• FINA Best Company in Information & Communications (2023)
• Croatian Chamber of Economy — Most Successful Medium-Sized Company in the City of Zagreb (2024)
• Croatian Chamber of Economy — Most Successful Medium-Sized Company in Croatia (2024)3

Ingemark’s positioning is summarized by the phrase “When off-the-shelf just won’t do.” The company targets organizations facing limitations with packaged software due to specialized business processes, complex integrations, high transaction volumes, regulatory requirements, legacy technology, cloud migration needs, security demands, or sophisticated AI and data flow requirements. Consequently, Ingemark competes primarily in the enterprise software engineering and technology consulting space.1

Ingemark combines elements of a software development agency, IT consultancy, systems integrator, digital transformation partner, and AI engineering company. Its differentiator is the combination of senior engineering talent, enterprise experience, custom development capabilities, and long-term client relationships rather than a single proprietary technology.1

The name INGEMARK is also registered as a trademark for jewelry products (including bracelets, earrings, necklaces, and rings) by YiWu XueRou Jewelry Co., Ltd. in the United States. This trademark was filed in 2016 and registered in 2017.2 This jewelry trademark is unrelated to the Croatian software company, which is consistently identified by its Zagreb headquarters and enterprise software activities.

1. About Ingemark: Experts in Enterprise Software Engineering
2. INGEMARK Trademark of YiWu XueRou Jewelry Co.,Ltd. – Registration Number 5259404 – Serial Number 87173188 :: Justia Trademarks
3. Ingemark | LinkedIn